A NEW GENERATION
A NEW GENERATION
Say goodbye to the cumbersome old world of Network Support.
A NEW GENERATION OF SUPPORT IS HERE.
We don’t rush into the quickest and easiest possible solution, we don’t undervalue the frustration that comes with having a technical issue on your device or network and we don’t reject an issue just because it’s too tedious to resolve. Simply put. We truly care.
From laptops to light bulbs.
Few people have just one or two devices in their house anymore, that’s why we offer support for your whole home. Whether your Wi-Fi is wonky, your computer’s conked out, your smart fridge snuffed it, or your Kindle has gone kaput we are here when you need us the most.
Like insurance for your devices.
You hope you never need to use it, but it gives you perfect peace of mind for those times when something does go wrong.
With our simple-to-understand monthly plans or our single-issue quick-fixes, you pay one low-cost fixed fee and not a penny more.
Just no-nonsense fixes that get you back up and running in a jiffy.
Premium Support.
With our unique combination of hardware, software and human support we provide unparalleled solutions to your technical issues, regardless of device, in lightning fast time.
It’s this same combination that also allows us to provide first-class service at fast-food prices.
New to technology?
Are you new to technology, and just really need help! We love the challenges that new technology brings and pride ourselves on supporting a huge range of device types from the most basic tablets to the very latest in gadgets.
But we do much more than support your devices, we take customer care to another level and we support you – every step of the way.
Don’t delay. Diagnose today.
If you’re dazzled by your device or enraged by your error message, the perfect place to start is by getting a FREE DIAGNOSIS.
Connect with us today and run a free scan yourself, or call us now to speak to one of our US-based phone team who can walk through the issue with you, explain things in real terms without the jargon, and help get you on the road to recovery.
Hand us the hardware.
Far from just getting in touch when you have an issue, the new era of support goes much further than that.
Take control of your whole technology ecosystem by getting a new Router, or request our special dongle to plug it into your existing router and transform the way you interact with your devices.
Services
$30 - $40
DEVICE DIAGNOSTIC & OS REPAIR
$40 - $100
OS TUNE UP/UPGRADE
$50 - $250
NETWORK OVERHAUL
$150 - $400
SOFTWARE TROUBLE SHOOTING
$150 - $350
NETWORK SETUP & SUPPORT
$150 - $300
DEVICE DIAGNOSTIC & REPAIR
$50 - $100
ADD DEVICE TO EXISTING NETWORK
$100 - $150
VIRUS & SPYWARE REMOVAL
$40 - $60
SOFTWARE SETUP & SUPPORT
$100 - $150
GENERAL TROUBLESHOOTING
STORAGE UPGRADE
$150 - $700
$30 - $75
SYSTEM & DEVICE TUTORIALS
MSP Pricing Model & BREAK/FIX SERVICES
Break/fix services are a one-off transaction between you and an IT service provider, with no SLA or future obligations included. If your computer breaks, or you need hardware installed, you can call on the services of a break/fix technician to remedy these issues.
A break/fix technician will charge you on an hourly basis generally upwards from $150 per hour, plus any parts needed to complete the job. This model works for businesses that do not require ongoing IT services or do not have complex IT systems.
FLAT RATE
A flat-rate model will cover the basic or essential needs of your business. Your MSP will charge you a flat fee to support your systems whenever you experience system downtime. This fee will be charged monthly, quarterly, or annually, depending on your SLA agreement
This model is ideal for SMBs as it is easy to incorporate into their overall budget, as well as businesses that only require basic system maintenance.
PER DEVICE
Your MSP will charge you for the number of devices that require IT services. This includes firewalls, desktops, and servers, but the different kinds of devices will attract different prices. You can expect to pay anywhere between $50 to $250 per device, per
month.
If your employees use multiple devices for their work, this model may be more costly. On the flip side, if you have part-time employees who utilize the same devices, this model could be more cost-effective.
PER USER
Similar to per device, this managed service model will charge you on the number of users they monitor and support. If your employees use multiple devices, this model could be more cost-effective. An MSP will charge an estimated $70 to $250.
The per user, per month model will generally not include your servers; you will need to ensure they are included in your SLA in another form.
We deliver the support you need
Peace of Mind Guaranteed
We’re committed to your complete satisfaction with our services. If you’re not 100% happy, we’ll do whatever it takes to make it right.
Just no-nonsense fixes that get you back up and running in a jiffy.
Doesn’t always seem like your device or network goes down at the worst possible moment?
We hope you never need to use our services, but we are for those times when something does go wrong.
No Forms
Get Best Support on-time
Modern tools for diagnosis
No Hidden Extras
“Great company and very down to Earth. I thought my small business system problems were beyond help for a reasonable price. However they made it look easy at an affordable rate ”
Nathan Romero
“I have nothing but Great things to say about XF Support. They are patient, experts at their jobs, and always positive when I have a problem. I am a computer novice and they treat me with utmost kindness. Thank you for your service.”
Alice Brooks
“Best service, polite and knowledgeable techs, and fast service. Worth every penny!”
Summer Lee
